What would make Singaporeans return their food trays when they’re done eating? In separate scenarios, #Talking Point sees what happens when a) cleaners at a hawker centre don’t clear the tables but remind patrons to do so instead, b) diners are asked to pay a deposit on trays to be refunded upon return, and c) a flashing alarm at the table reminds them when they get up to go. In the first social experiment, the cleaners end up being scolded and abused with vulgarities, even though 40 per cent of trays were returned, up from the usual 10 per cent. Hawkers too are frustrated by the dirty tables that deter business. In the second scenario, the National Environment Authority (NEA) has implemented an automated tray return system in nine hawker centres, due to be rolled out to more than 25 centres in the next few years. But hawkers find it troublesome having to explain the system to diners, and enduring unhappy reactions. Host Diana Ser then teams up with Transforma Robotics and Loo Deliang, Associate Director (Analytics & Behaviour Change), at the National University of Singapore to create an alarm reminder. The result? A 66 per cent tray return rate, up from the usual 5 per cent. WATCH the full episodes: Why Won't You Return Your Food Tray? https://youtu.be/yi1Py8Q1V8I How To Get More Singaporeans To Return Our Food Trays? https://youtu.be/5TV_kLwTE9A WATCH MORE: What’s It Like To Be A Hawker Centre Cleaner? https://youtu.be/y3LWy2MD2KM Singapore Hawkers Serving Up Traditional Asian Recipes: https://youtu.be/bYkm7jBNDZI For more, SUBSCRIBE to CNA INSIDER! https://cna.asia/insideryoutubesub Follow CNA INSIDER on: Instagram: https://ift.tt/2C3sZiR Facebook: https://ift.tt/2PPEuNA Website: https://cna.asia/cnainsider
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